Privacy Policy

We collect only what we need, we don't sell your information, and we treat your data the way we treat your home, with care and respect. The full details are below.

Who We Are

Georgetown Family Assistants ("GFA," "we," "us," or "our") is a locally owned and operated personal assistant service based in Georgetown, Texas. We provide in-home and errand-based services for families and seniors in the Georgetown area.

If you have any questions about this policy, you can reach us at:

Phone number: +1 737-245-6932

Email address: infogtfa@email.com

What Information We Collect

We collect information in two ways — directly from you, and automatically when you use our website.

Information you give us directly:

Your name
Phone number and email address
Home address or service location
Information about who the services are for (yourself or a family member)
Service preferences, scheduling requests, and any special instructions you provide
Payment information (processed securely through our payment provider — we do not store your card details)
Any other information you choose to share through our contact or booking forms

Information collected automatically: When you visit our website, we may automatically collect basic technical information including:

Your IP address
Browser type and device information
Pages visited and time spent on the site
Referring website or search term that brought you here

This information is collected through standard website analytics tools (such as Google Analytics or Wix Analytics) and helps us understand how visitors use our site so we can improve it.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and booking requests
Schedule and coordinate your service visits
Communicate with you about your appointments, updates, or changes
Process payments securely
Improve our website and services
Comply with legal obligations

We do not use your information for automated decision-making or profiling.

How We Share Your Information

We do not sell, rent, or trade your personal information. Full stop.

We may share limited information with trusted third parties only when necessary to operate our business, including:

Payment processors — to securely handle billing and transactions
Scheduling or operations software — to manage appointments and communications
Website platform providers — our site is hosted on Wix, which has its own privacy practices you can review at wix.com/about/privacy
Legal authorities — if required by law, court order, or to protect the safety of our clients, staff, or the public

Any third party we work with is required to handle your information responsibly and only for the purposes we specify.

Cookies and Tracking

Our website uses cookies (small text files stored on your device) to help the site function properly and to understand how it's being used.

Types of cookies we use:

Essential cookies — required for the site to work (e.g., form functionality, navigation)
Analytics cookies — help us understand visitor behavior so we can improve the site (e.g., Google Analytics)
Marketing cookies — may be set by third-party tools if we run advertising campaigns (e.g., Facebook Pixel)

You can control cookies through your browser settings. Note that disabling certain cookies may affect how the site functions.

If you are visiting from the European Union or California, additional rights may apply. See Sections 8 and 9 below.

How We Protect Your Information

We take reasonable technical and organizational precautions to protect your personal information from unauthorized access, loss, or misuse. These include:

Secure HTTPS encryption on our website
Limited internal access to client information
Trusted, reputable third-party platforms for payments and communications

No method of transmission over the internet is 100% secure. While we do everything we reasonably can to protect your data, we cannot guarantee absolute security.

How Long We Keep Your Information

We retain your information only as long as necessary to provide our services and fulfill the purposes described in this policy — or as required by law.

If you'd like us to delete your information, see Section 10 on how to contact us.

California Residents (Your Rights Under CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect about you and how it is used
Request deletion of your personal information
Opt out of the sale of your personal information (we do not sell data)
Not be discriminated against for exercising these rights

To make a request, contact us using the information in Section 10. We will respond within 45 days.

European Users (Your Rights Under GDPR)

If you are located in the European Economic Area, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict how we process your data
Request a copy of your data in a portable format

To exercise any of these rights, contact us using the information in Section 10.

Our lawful basis for processing your information is legitimate interest (operating and improving our services) and, where applicable, your consent or the performance of a contract.

Your Choices and How to Contact Us

You can contact us at any time to:

Ask what information we have about you
Request corrections or updates
Request that we delete your information
Opt out of marketing communications

Georgetown Family Assistants Georgetown, TX [PROOF NEEDED: Phone number] [PROOF NEEDED: Email address]

To unsubscribe from emails, use the unsubscribe link in any message we send or email us directly and we'll remove you promptly.

Children's Privacy

Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it.

Third-Party Links

Our website may contain links to third-party websites (such as payment platforms or social media). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last Updated" date at the top of this page. If changes are significant, we'll make reasonable efforts to notify you — by email or by a notice on our website.

Continued use of our website or services after any changes means you accept the updated policy.

Questions?

If anything in this policy is unclear or you have a concern about how we handle your information, please reach out. We're a small local business and we take this seriously.

Georgetown Family Assistants Georgetown, TX

Phone number: +1 737-245-6932

Email address: infogtfa@email.com